We're happy to provide full reimbursement on products (excluding Limited Edition Pens which are not returnable) that are returned to us unused, in the state you received them, and which include all of the original packaging (such as the pen case, warranty papers, cartridges and converters, etc), within 15 days of your receiving the item.
If you need to return a product because the item is damaged or defective, we’ll also take care of you! Should your return call for a shipping reimbursement, we are only able to reimburse up to the shipping costs of the original order.
Just reach out to us and we’ll provide all of the final directions for your return/exchange!
The approval of all returns are subject to the discretion of Origami Ink.